IT Manager (onsite)

We have a state-of-the-art studio located in the heart of the beautiful Gunwharf Quays in Portsmouth overlooking the Harbour. We are looking for a fully onsite IT Manager to join and manage our team IT here at Climax Studios. This position requires a tenacious self-starter who enjoys problem-solving complex and difficult issues using a mixture of software and experience.

The role is studio-based with no remote working options and for this role we aren't able to offer visa sponsorship.

Responsibilities

• Act as 1st point of contact for all IT issues.
• Offer 2nd level support on more complex tickets
• Support users with requests via the ticketing system, while keeping IT security at the forefront of every decision
• Replacing and maintaining hardware for user’s PC’s
• Maintaining the ticket system with regular updates
• Updating documentation of working practices
• Upgrade different types of hardware and software with minimal impact on users
• Setting up new user’s accounts and profiles
• Setting user's access requirements based on project policy
• Always maintain security with secure working practices
• Monitoring and maintaining computer systems and networks
• Maintain accurately tracking of all licenses and subscriptions
• Maintain an up-to-date inventory of all assets
• Create accurate and correct documentation for ongoing policies and projects
• Ensure working practices align with agreed security documentation
• Troubleshoot any connection issue related to ingress connections
• Deal with 3rd party vendors to maintain the studio's hardware requirements