IT Manager (onsite)

United Kingdom
Information Technology

We have a state-of-the-art studio located in the heart of the beautiful Gunwharf Quays in Portsmouth overlooking the Harbour. We are looking for a fully onsite IT Manager to join and manage our team IT here at Climax Studios. This position requires a tenacious self-starter who enjoys problem-solving complex and difficult issues using a mixture of software and experience.

The role is studio-based with no remote working options and for this role we aren't able to offer visa sponsorship.


  • Act as 1st point of contact for all IT issues.
  • Offer 2nd level support on more complex tickets
  • Support users with requests via the ticketing system, while keeping IT security at the forefront of every decision
  • Replacing and maintaining hardware for user’s PC’s
  • Maintaining the ticket system with regular updates
  • Updating documentation of working practices
  • Upgrade different types of hardware and software with minimal impact on users
  • Setting up new user’s accounts and profiles
  • Setting user's access requirements based on project policy
  • Always maintain security with secure working practices
  • Monitoring and maintaining computer systems and networks
  • Maintain accurately tracking of all licenses and subscriptions
  • Maintain an up-to-date inventory of all assets
  • Create accurate and correct documentation for ongoing policies and projects
  • Ensure working practices align with agreed security documentation
  • Troubleshoot any connection issue related to ingress connections
  • Deal with 3rd party vendors to maintain the studio's hardware requirements


  • Three years of experience in a similar role.
  • Understanding of basic Network Protocols
  • Knowledge of up-to-date hardware
  • Experience of working in an O365 environment.
  • Experience with Dell Server hardware and Layer 3 Network switches
  • Knowledge of compatible hardware for upgrades and clean builds.
  • Experience with Cloud based backup and recovery
  • Hands-on knowledge of changing hardware
  • Knowledge of IPSEC tunnels and VPNs
  • Knowledge of DNS/DHCP/AD roles
  • Knowledge of VLANs
  • Experience with VM's
  • OS experience - Windows Server 2019, 2022
  • Experience with Windows 10 Pro & 11 Pro
  • Strong problem-solving and resolution skills
  • Ability to produce clear, concise, and accurate documentation and job notes
  • Flexible and willing to work outside core business hours, when required.


  • Experience in working in a development environment and configuring development equipment.
  • Experience working with Slack & Atlassian is advantageous, but not essential
  • Experience with VEEAM and VMWare
  • Experience of Hyper-V
  • Having their own transport
  • Ability to work under pressure
  • Experience with Perforce

Qualities and attitude

  • Strong organizational and planning skills with the ability to prioritise and manage tasks
  • Analysis and problem-solving skills
  • Practical and concise communicator, both written and verbal
  • Natural interest in IT with the desire to stay abreast of new solutions and technologies

Qualifications & training

  • Educated to at least A Level or equivalent
  • ITIL Foundation certificate is advantageous but not essential
  • CompTIA A + is advantageous but not essential
  • CompTIA N + is advantageous but not essential


  • Group Private Medical Insurance provided by BUPA
  • Group Life Insurance
  • Employee Assistance Programme
  • Private Dental Insurance
  • Group Income Protection
  • Company Pension Scheme
  • Cycle To Work Scheme
  • Eye-Care Vouchers


  • Bring your doggo to work! We're a dog friendly studio, bring your pooch in to meet us.
  • Bean to cup coffee machine in the studio.
  • Fresh fruit and healthy snacks provided daily, breakfast and some not so healthy snacks.
  • In-house clubs and socials. From board games, tennis, football to D&D nights, there are lots of opportunities to socialise.
  • Regular Socials including Project Wrap Parties, team and studio events, Christmas and annual Summer parties and some great charity fundraising events.
Your Application

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